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High-end IT Maintenance

1. Network Maintenance

A. We will set up & optimize the following IT systems:

Set up the institution & regulations for using the computers and office equipment.

Set up the backup and recovery systems.

Set up the on-watch institution

Set up the security institution

Set up the polling institution

Set up the configuration management flow and regulation

Set up the repairing flow and regulations for the equipment

Set up the emergency methods and emergency flow

B. Network security

Different servers require different passwords; we will change passwords from time to time, and put someone in charge of the password documents safekeeping.

Configure the custom-built firewall regulation for the servers of public networks

Periodically inspect the server logs, in order to deal with the server problems in a timely manner.

Use the monitoring software for network flux

Set up documents for all the network equipments’ configuration

Isolate different sectors with VLAN; control the visit between VLANs with security methods

Set up an IP address list and MAC corresponding list for each computer to prevent embezzling address

Build up the censoring and recording function for each server to monitor users’ state

C. Security

No floppy drives will be allowed for client-end computers & the USB interface will be disabled

Strictly limit everyone’s rights of visiting the documents

Require every employee to Sign a privacy agreement.

Forbid the network technicians from bringing any electronic equipment into the clients’ office

D. Backup strategy

Build a backup script on each server, which implements at night

A special backup center to store all the backups of servers; the hard disk of this computer is RAID0 or RAID5

Save the documents on CDs every day, every week or every month, according to their importance

Check-up on the results and serviceability of the backups periodically

Build up backup documents

Build up documents for each server

E. Anti-virus methods

Install anti-virus software both for the server and on the client-end; periodically updating the software and scanning the PC/Server

Download and install the program package update for the operation systems from software vendors’ official websites.

Cut the computer network immediately upon discovering a viral/malware infection

Filter the email system in order to prevent the rapid spread of malware and spam.

2. Emergency Solutions

Provide Backup for the server documents

Prepare emergency recovery blue prints to be on hand in advance

Prepare proper spare computers & hardware according to the hardware and software needs and situation

24 hour monitoring of the equipment with the help of automated tools

24 hours a day on duty Help Desk & Tech Support assistance

 

 

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